Referral coordination, accounted for

When a referral falls through, the record shows it wasn't you.

An estimated 25–40% of referrals never end in a completed visit.1 Not because the specialist said no — because a fax sat unanswered, an office never called back, or nobody found out until the patient asked why they were still waiting. When that happens, you're the one who has to explain it, even though you did everything right.

MedMatch gives every referral a name, a reason, and a timeline. Nothing sits in an unexplained "pending." When a patient or a physician asks what happened, you have a real answer — not a guess.

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1 Referral-completion research cited in MedMatch's internal competitive analysis, 2026.

Referrals, right now

#4471

Constrained

Dr. Alvarez → Riverside Cardiology

Reason: insurance verification pending — patient notified automatically

#4468

Constrained

Dr. Okafor → Sunridge Dermatology

Reason: provider entitlement lapsed — escalated automatically

#4460

Scheduled

Dr. Patel → Coastal Ortho Group

Appointment confirmed — Jul 18, 2:30 PM

HIPAA Compliant
SOC 2 Ready
BAAs Signed With Every Vendor, Affiliate & Provider

The system, honestly

It was never a fair system to be judged by.

Every receiving office has its own process — a fax here, a portal there, a phone call somewhere else. There's no single record of what was sent, what was received, or why something stalled. When a patient falls through the cracks, the practice remembers who they couldn't reach: you. Not the fax machine. Not the fifth different portal login. You.

Fax sat unanswered for 6 days Portal login #4 this week "Did the referral even go through?" No record of who tried what, or when Patient asks. You have no answer.

How it actually works

Not silence. A record.

Four steps, running on every referral, automatically.

Step 1

Checked against real constraints

Location, capability, and network fit are evaluated the moment a referral is created — not guessed at.

Step 2

Told what and why

If something's blocking it, it's marked Constrained with a specific reason. Never a shrug.

Step 3

Worked in the background

Resending, rescheduling, escalating to a person only when one is actually needed.

Step 4

Logged, automatically

Every action is timestamped — building the record before you ever have to ask for one.

“MedMatch Network is an easy solution for making sure that your patients get the care they need promptly and you stay connected with the specialist.”
Dr. Garry Millien, Family Practice Physician
Palm Beach, FL

We understand. MedMatch was designed by doctors for doctors — built by a physician with years in clinical practice, not a tech team guessing at healthcare.

Pricing

Free outbound referrals forever. Paid plans unlock inbound.

Network

Free

Forever, for outbound referrals

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Enterprise

Custom

Multi-site, SSO, Network Intelligence

Contact Sales

14-day Premium trial starts the moment your first inbound referral arrives — not at signup. Reverts to free Network if not upgraded.

You shouldn't have to be the one holding this together by memory and phone calls.

If a referral is stuck, you'll know why — and something is already being done about it.

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