Privacy Policy

Last Updated: May 15, 2026

Information from all website browsers

MedMatchOpen, LLC (“MedMatch,” “MedMatch Network,” MedMatchNet” “Company,” “we,” “us,” or “our”) owns and operates the MedMatch Network platform, website, applications, and related services available through: https://www.medmatchnetwork.com

This Privacy Policy explains how we collect, use, disclose, safeguard, and process information obtained from users, providers, healthcare organizations, patients, visitors, and other individuals interacting with the MedMatch Network platform and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information Collected Automatically

When users visit our website or platform, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Date and time of access
• Referring URLs
• Pages viewed
• Session activity
• Cookies and similar technologies
• Diagnostic and analytics information

This information helps us:

• maintain platform security
• improve system performance
• understand usage patterns
• troubleshoot technical issues
• enhance user experience

B. Information Provided by Users

When users create an account or interact with our Services, we may collect:

• Name
• Organization name
• Address
• Email address
• Telephone number
• Fax number
• Professional title
• NPI number
• State license information
• Insurance information
• Payment and billing information
• Referral-related information
• Uploaded documents
• Scheduling information
• Authentication credentials

Healthcare providers may submit protected health information (“PHI”) or electronic protected health information (“ePHI”) in accordance with applicable HIPAA requirements and applicable Business Associate Agreements.

C. Patient and Healthcare Information

The MedMatch platform facilitates healthcare coordination, referral management, provider communication, scheduling workflows, and related operational healthcare functions.

Information submitted through the platform may include:

• medical records
• referral documentation
• imaging reports
• scheduling details
• intake forms
• insurance information
• clinical communications
• treatment-related information

We process such information solely for authorized healthcare operational purposes and in accordance with applicable law.

2. How We Use Information

We may use collected information to:

• provide and operate the Services
• authenticate users
• facilitate referral coordination
• support appointment scheduling
• enable healthcare communications
• maintain platform security
• verify identity
• improve user experience
• process transactions
• provide customer support
• comply with legal obligations
• prevent fraud or unauthorized activity
• analyze system usage and performance
• develop and improve products and services

We may also use information for internal analytics, operational reporting, and quality improvement activities.

3. SMS Communications Policy

By providing a mobile phone number to MedMatch Network, users consent to receive SMS text messages related to:

• account authentication
• login verification
• one-time passcodes (OTP)
• account security alerts
• referral coordination
• appointment coordination
• operational healthcare notifications
• service-related communications

SMS messages are only sent to users who voluntarily provide their mobile phone number through:

• account registration
• login verification
• intake workflows
• provider communications
• scheduling workflows
• direct interactions with the platform

Message frequency may vary.

Message and data rates may apply.

Users may reply:

• STOP to opt out
• HELP for assistance

Users may also contact: success@medmatchnetwork.com

MedMatch Network does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

SMS communications may include healthcare operational notifications transmitted in accordance with applicable HIPAA privacy and security requirements.

Users acknowledge that SMS messaging may not always constitute a fully encrypted form of communication and should avoid transmitting highly sensitive medical information through unsecured text messaging unless directed through secure MedMatch workflows.

4. Cookies and Tracking Technologies

We may use:

• cookies
• web beacons
• analytics tools
• tracking technologies
• session identifiers

These technologies help:

• improve platform functionality
• maintain login sessions
• analyze user behavior
• personalize user experiences
• improve security and performance

Users may disable cookies through browser settings; however, some platform functionality may be limited.

5. Disclosure of Information

We may disclose information:

• to healthcare providers participating in authorized workflows
• to business associates and service providers
• to payment processors
• to cloud hosting providers
• to analytics vendors
• to legal or regulatory authorities when required by law
• during mergers, acquisitions, or corporate restructuring
• to protect rights, safety, and security

We do not sell personal information or mobile phone numbers to third parties for marketing purposes.

6. HIPAA Compliance

MedMatch Network implements safeguards designed to comply with applicable provisions of:

• HIPAA
• HITECH
• applicable federal and state privacy laws

Where applicable, MedMatch Network operates as a Business Associate to Covered Entities pursuant to executed Business Associate Agreements (“BAAs”).

Administrative, technical, and physical safeguards may include:

• encryption
• access controls
• audit logging
• role-based permissions
• secure hosting infrastructure
• monitoring and incident response procedures

7. Data Security

We use commercially reasonable safeguards to protect information against:

• unauthorized access
• disclosure
• misuse
• alteration
• destruction

Security measures may include:

• encryption in transit
• encryption at rest
• authentication controls
• firewalls
• monitoring systems
• access restrictions
• audit logging

Despite reasonable safeguards, no transmission or storage system can be guaranteed completely secure.

8. Data Retention

We retain information:

• as long as necessary to provide Services
• as required by law
• as needed for operational purposes
• for dispute resolution
• for compliance obligations
• for enforcement of agreements

Users may request deletion of certain information where permitted by applicable law.

9. User Rights and Choices

Depending on applicable law, users may have rights to:

• access information
• request correction
• request deletion
• withdraw consent
• limit certain processing
• obtain copies of information

Requests may be submitted to: support@medmatchnetwork.com

We may require identity verification prior to fulfilling requests.

10. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, integrations, or services.

MedMatch Network is not responsible for:

• third-party privacy practices
• external content
• external security practices

Users should review third-party privacy policies independently.

11. Children’s Privacy

The Services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13 without appropriate legal authorization.

12. International Users

Information may be stored and processed in the United States or other jurisdictions where our service providers operate.

Users accessing the Services from outside the United States acknowledge and consent to such transfers.

13. Policy Updates

We may modify this Privacy Policy from time to time.

Updated versions will be posted at: https://www.medmatchnetwork.com/privacy-policy

Continued use of the Services after updates constitutes acceptance of the revised policy.

14. Contact Information

For questions regarding this Privacy Policy or privacy practices, contact:

MedMatch Network, LLC
Email:
success@medmatchnetwork.com
Website:
https://www.medmatchnetwork.com