MedMatchOpen, LLC

Terms of Service

Last Updated: May 15, 2026

Following are the terms of a contractual legal agreement (“Agreement”) between you and MedMatch Open, LLC (“MedMatch,” “MedMatch Network,” “MedMatchNet,” “Company,” “we,” “us,” or “our”) governing access to and use of the MedMatch Network website, applications, software, APIs, mobile applications, messaging systems, communication channels, and related platform services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement and all applicable laws and regulations.

If you do not agree to these Terms of Service, you may not access or use the Services.

1. Definitions

For purposes of this Agreement:

“Services” means all MedMatch Network products, software, applications, APIs, referral coordination systems, scheduling tools, communication systems, and related services.
“User” means any person or entity accessing or using the Services.
“Protected Health Information” or “PHI” shall have the meaning assigned under HIPAA.
“ePHI” means electronic protected health information.
“Content” means all text, graphics, software, workflows, interfaces, data structures, designs, and materials available through the Services.
“Your Data” means data submitted, uploaded, transmitted, or processed by Users through the Services.
“HIPAA” means the Health Insurance Portability and Accountability Act of 1996 and related regulations.
“HITECH” means the Health Information Technology for Economic and Clinical Health Act.

2. Eligibility

By using the Services, you represent and warrant that:

you are at least 18 years old;
you possess authority to enter into this Agreement;
all information provided is accurate and current;
your use complies with applicable laws and regulations.

Healthcare professionals using the platform represent that they maintain all required licenses, certifications, registrations, and authorizations required within their jurisdiction.

3. Account Registration and Security

Users may be required to register for an account.

You agree to:

provide accurate and complete information;
maintain current account information;
maintain confidentiality of login credentials;
immediately notify MedMatch of unauthorized account access;
accept responsibility for activities occurring under your account.

You may not:

impersonate another individual or entity;
use misleading information;
share accounts improperly;
access accounts without authorization.

MedMatch reserves the right to suspend or terminate accounts violating this Agreement.

4. Permitted Use of Services

Users may use the Services solely for lawful healthcare, operational, administrative, referral coordination, scheduling, communication, and related business purposes.

Users agree not to:

violate laws or regulations;
upload malicious code;
interfere with platform functionality;
scrape or harvest data;
reverse engineer Services;
circumvent security controls;
engage in fraudulent activity;
use the Services for unlawful solicitation or spam;
improperly disclose PHI;
exploit or disrupt platform operations.

5. Healthcare and HIPAA Responsibilities

Users acknowledge that healthcare information requires enhanced safeguarding.

Users agree to:

comply with HIPAA and applicable healthcare privacy laws;
implement reasonable safeguards protecting PHI;
access healthcare information only as authorized;
maintain confidentiality obligations;
comply with applicable Business Associate Agreements.

MedMatch implements commercially reasonable safeguards designed to protect ePHI, including:

encryption;
secure hosting;
access controls;
audit logging;
monitoring procedures.

Notwithstanding the foregoing, Users acknowledge that no system can guarantee absolute security.

6. SMS Communications Terms

By providing a mobile phone number to MedMatch Network and opting into SMS communications, You expressly consent to receive text messages from MedMatch Network related to:

account authentication
one-time passcodes (OTP)
login verification
account security notifications
referral coordination
appointment coordination
operational healthcare notifications
scheduling updates
customer support communications
service-related communications associated with the Services

SMS messages are only sent to Users who voluntarily provide their mobile phone number through:

account registration
login verification workflows
intake forms
scheduling workflows
provider communications
direct platform interactions

Message frequency may vary depending on:

account activity
referral activity
authentication requests
scheduling workflows
user interactions with the platform

Message and data rates may apply according to Your wireless carrier plan.

Users may opt out at any time by replying: STOP

Users may request assistance by replying: HELP or by contacting: success@medmatchnetwork.com

Consent to receive SMS messages is not a condition of purchasing goods or services.

Wireless carriers are not liable for delayed or undelivered messages.

MedMatch Network does not sell, rent, share, or disclose mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Users acknowledge that SMS messaging may not always constitute a fully encrypted form of communication. Users agree to avoid transmitting highly sensitive medical information through unsecured text messaging unless directed through secure MedMatch workflows.

7. Privacy

Use of the Services is subject to the MedMatch Network Privacy Policy located at: https://medmatchnetwork.com/privacy-policy/

The Privacy Policy is incorporated into this Agreement by reference.

8. Intellectual Property

All Services, Content, software, workflows, interfaces, trademarks, logos, graphics, documentation, and platform materials are owned by MedMatch Network or its licensors and protected under applicable intellectual property laws.

Users receive a limited, revocable, non-exclusive, non-transferable license to access and use the Services in accordance with this Agreement.

Users may not:

reproduce;
distribute;
sublicense;
modify;
reverse engineer;
commercially exploit;
create derivative works from the Services without written authorization.

9. Third-Party Services

The Services may integrate with third-party systems, including:

EHR platforms
communication vendors
analytics services
cloud hosting providers
payment processors
APIs
healthcare interoperability services

MedMatch is not responsible for third-party services, availability, security, or functionality.

10. Payment and Subscription Terms

Certain Services may require payment.

Users agree to:

pay applicable fees;
provide valid payment information;
comply with billing terms;
remain responsible for taxes and related charges.

Fees are generally non-refundable unless otherwise specified.

MedMatch reserves the right to modify pricing upon notice.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDMATCH DISCLAIMS ALL WARRANTIES, INCLUDING:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
AVAILABILITY
SECURITY
ACCURACY
RELIABILITY

MEDMATCH DOES NOT GUARANTEE:

uninterrupted operation;
error-free functionality;
absolute security;
compatibility with all systems;
successful transmission of communications.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDMATCH SHALL NOT BE LIABLE FOR:

indirect damages;
incidental damages;
consequential damages;
punitive damages;
loss of profits;
business interruption;
data loss;
unauthorized access;
security incidents;
carrier delivery failures;
delayed communications.

IN NO EVENT SHALL MEDMATCH’S AGGREGATE LIABILITY EXCEED THE AMOUNTS PAID BY USER TO MEDMATCH DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

Users agree to indemnify and hold harmless MedMatch Network and its officers, directors, employees, contractors, affiliates, and agents from claims arising from:

violation of this Agreement;
misuse of the Services;
unlawful conduct;
infringement claims;
unauthorized disclosures;
User-submitted content;
HIPAA violations caused by User conduct.

14. Suspension and Termination

MedMatch may suspend or terminate access:

for violations of this Agreement;
security concerns;
unlawful conduct;
operational necessity;
nonpayment;
platform misuse.

Users may discontinue use at any time.

Certain obligations survive termination, including:

confidentiality;
payment obligations;
indemnification;
limitation of liability provisions.

15. International Use

The Services are hosted in the United States.

Users accessing the Services internationally acknowledge and consent to:

transfer of information to the United States;
processing under U.S. laws;
storage within U.S.-based systems.

16. Governing Law

This Agreement shall be governed by the laws of the State of Florida without regard to conflict-of-law principles.

Any disputes shall be resolved exclusively in courts located in Palm Beach County, Florida.

Users waive any objection to venue or jurisdiction.

17. Arbitration and Jury Waiver

To the extent permitted by law, disputes arising under this Agreement may be resolved through binding arbitration.

USERS WAIVE THE RIGHT TO JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

18. Changes to Terms

MedMatch may modify these Terms of Service at any time.

Updated versions will be posted at: https://medmatchnetwork.com/terms-of-service/

Continued use of the Services after updates constitutes acceptance of the revised Terms.

19. Contact Information

MedMatch Network, LLC
Email:
success@medmatchnetwork.com
Website:
https://www.medmatchnetwork.com